Crisis Management in the Delivery of Women's Reproductive Health Care: Responding to Social Activism

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Date
1997-03-28Author
Bezold, Maureen P. Jr.
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Show full item recordAbstract
This research extends work done in business and society by employing
institutional theory to examine organizational responses to social activism. This work
examines how womens' reproductive healthcare facilities have responded to anti-abortion
activism. Institutional theory, coupled with the crisis management literature,
was used to develop a set of hypotheses. Survey data indicate that rather than
conforming to pressures by anti-abortion activists, facilities develop features that
actively resist the pressures exerted by this stakeholder group. The work extends
research in corporate social performance by pointing out that crisis management can
be subsumed under stakeholder management. The work also contributes to the crisis
management literature by providing a theoretical base for that work and moves the
focus of the work from product/process failures in large organizations to social crises
faced by small organizations. It also extends research in institutional theory by
expanding the way in researchers conceive of coercive pressures.
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- Doctoral Dissertations [13025]