Operationalizing and implementing the concept of responsiveness in a management tool

Abstract

This research studies the concept of responsiveness in management tools to improve the match between a management tool and managers using it. This research first operationalizes the concept of responsiveness. The concept involves two components: a management tool and managers using it. Responsiveness is a property of the tool for matching the varying and evolving needs of the managers. It requires certain capabilities of the tool: functionality, user interface capability, and adaptivity. Responsiveness implies a certain process: observe and understand the manager, and interpret and implement his or her needs.

This study combines the concept with artificial intelligence technology and introduces the responsive system. A responsive system mainly consists of three parts: the application program, the user interface, and the responsive layer. The responsive layer is the core of a responsive system, employing the blackboard architecture and performing the responsiveness process.