Measuring and Incentivizing Front Desk and Reservations Upselling

TR Number
Date
2017-09-20
Journal Title
Journal ISSN
Volume Title
Publisher
HN: HospitalityNet
Abstract

With occupancies performing well in most markets, unless you are planning to build more hotel rooms the only way to squeeze out more revenue is to increase ADR. Implementing a front desk and reservations upselling program, or improving the one already in place, can help your hotel achieve its revenue goals.

Description
Keywords
Human resources, Guest experience
Citation