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    • Feiertag Hospitality Academy-to-Industry Research
    • Hospitality Trade Journal and Magazine Articles (Feiertag Collection)
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    Leadership Lessons Learned From Being A Guest When The Hotel Was Overbooked

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    Leadership Lessons Learned From Being A Guest When The Hotel Was Overbooked _ By Doug Kennedy – Hospitality Net.pdf (473.7Kb)
    Downloads: 250
    Date
    2017-07-15
    Author
    Kennedy, Doug
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    Abstract
    Earlier this month I observed a difficult situation playing out at hotel where I was a guest, and it provided an invaluable reminder of just how important effective leadership is when things go wrong in the hotel business. The story is that I was traveling back from a trip to the Middle East where I had taken my college age daughter to practice the Arabic she is learning at University. To split up 16 hours of flying time, I planned for us to stay overnight in Rome, Italy at a hotel I had used previously and knew was directly connected by a walkway to the airport. Since we landed about 8pm, we would be able to grab our bags, walk to the hotel, secure our room and drop the luggage, and take a cab to city center so I could show her the famous Roman Colosseum.
    URI
    http://hdl.handle.net/10919/79382
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    • Hospitality Trade Journal and Magazine Articles (Feiertag Collection) [607]

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