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dc.contributor.authorKennedy, Doug
dc.date.accessioned2017-09-23T05:51:16Z
dc.date.available2017-09-23T05:51:16Z
dc.date.issued2017-07-15
dc.identifier.urihttp://hdl.handle.net/10919/79382
dc.description.abstractEarlier this month I observed a difficult situation playing out at hotel where I was a guest, and it provided an invaluable reminder of just how important effective leadership is when things go wrong in the hotel business. The story is that I was traveling back from a trip to the Middle East where I had taken my college age daughter to practice the Arabic she is learning at University. To split up 16 hours of flying time, I planned for us to stay overnight in Rome, Italy at a hotel I had used previously and knew was directly connected by a walkway to the airport. Since we landed about 8pm, we would be able to grab our bags, walk to the hotel, secure our room and drop the luggage, and take a cab to city center so I could show her the famous Roman Colosseum.en_US
dc.language.isoen_USen_US
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.titleLeadership Lessons Learned From Being A Guest When The Hotel Was Overbookeden_US
dc.typeArticleen_US
dc.identifier.sourceurlhttps://www.hospitalitynet.org/opinion/4083750.htmlen_US


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