Leadership Lessons Learned From Being A Guest When The Hotel Was Overbooked
|dc.description.abstract||Earlier this month I observed a difficult situation playing out at hotel where I was a guest, and it provided an invaluable reminder of just how important effective leadership is when things go wrong in the hotel business. The story is that I was traveling back from a trip to the Middle East where I had taken my college age daughter to practice the Arabic she is learning at University. To split up 16 hours of flying time, I planned for us to stay overnight in Rome, Italy at a hotel I had used previously and knew was directly connected by a walkway to the airport. Since we landed about 8pm, we would be able to grab our bags, walk to the hotel, secure our room and drop the luggage, and take a cab to city center so I could show her the famous Roman Colosseum.||en_US|
|dc.title||Leadership Lessons Learned From Being A Guest When The Hotel Was Overbooked||en_US|
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Hospitality Trade Journal and Magazine Articles (Feiertag Collection) 
A wide variety of articles on topics such as Hospitality Sales, Meetings, or Leadership targeted to industry practitioners.