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dc.contributor.authorKennedy, Doug
dc.date.accessioned2018-02-21T05:11:17Z
dc.date.available2018-02-21T05:11:17Z
dc.date.issued2018-01
dc.identifier.urihttp://hdl.handle.net/10919/82222
dc.description.abstractAs a hotel industry sales and guest services trainer, on average I experience six or more hotel stays each month. Although I have clients across all segments of lodging, many of my clients are in the ultra-luxury five star or five diamond categories. Once thing I have learned is that the level of authentic and genuine hospitality, which travelers treasure the most, has little to do with the number of stars or diamonds hanging on a plaque behind the front desk. In fact, I’ve experienced some of the most memorable service encounters at economy lodging properties, whereas I find that hospitality too often falls short at ultra-luxury properties and instead feels scripted and robotic.en_US
dc.language.isoen_USen_US
dc.publisherHotel News Resourcesen_US
dc.titleThe Staff Of Nizuc Resort Cancun Clearly Understands Where True Hospitality Starts - The Human Hearten_US
dc.typeArticleen_US
dc.description.notesJanuary, 16 2018en_US
dc.identifier.urlhttps://www.hotelnewsresource.com/article98089.html


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