Knowledge sharing in revenue management teams: Antecedents and consequences of group cohesion [Summary]

Date
2014-08Author
Aubke, Florian
Wober, Karl
Scott, Noel
Baggio, Rodolfo
Metadata
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The practice of Revenue Management has received widespread acceptance in the international hospitality industry yet a lack of best practice in terms of organizational integration persists. This paper follows the notion that revenue management is first and foremost a human activity, dependent on knowledge exchange and concerted decision within revenue management teams. One critical attribute of effective teams is group cohesion. The authors contrasted communication networks of 38 revenue management teams by means of social network analysis to identify the antecedents and consequences of group cohesion.