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dc.contributor.authorGoh, H.N
dc.date.accessioned2018-10-27T04:24:51Z
dc.date.available2018-10-27T04:24:51Z
dc.date.issued2010
dc.identifier.urihttp://hdl.handle.net/10919/85564
dc.description.abstractThe business challenges and intensely competitive environment in today’s economy make productivity a key factor for organizational survival. This paper examines what productivity means to the services industry, in particular, to the hotel industry. This is underpinned by an investigation of the fundamental differences between goods and services and the implications on productivity measurement and control in the manufacturing and services industries. The purpose of this paper is to critically review productivity measurement and control methods used by researchers and hotel operators in order to find a model suitable for the hotel industry in Singapore, taking into consideration the local cultural expectation and legal context.en_US
dc.language.isoenen_US
dc.publisherUniversity of Nevada, Las Vegasen_US
dc.subjectproductivityen_US
dc.subjecthotel industryen_US
dc.subjectproductivity measurement and controlen_US
dc.titleRecommending a productivity model for Singapore hotels: A critical review of productivity models adopted by researchers and hotel operatorsen_US
dc.typeThesisen_US


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