Surprising Ways Hotels Lose Repeat Business
MetadataShow full item record
For nearly a half-decade now, the hotel industry has buzzed about "authentic guest experiences." It was its reaction to "Belong Anywhere," where travelers who wanted to be insiders could engage with people and culture. But should hotels be trying to replicate an Airbnb experience? Are hotel guests also really looking for "authentic" experiences, or do they come with a different set of expectations in mind?