Critical success factors of lodging yield management systems: an empirical study

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dc.contributor.authorGriffin, Robert K.en
dc.contributor.committeecochairOlsen, Michael D.en
dc.contributor.committeecochairSumichrast, Robert T.en
dc.contributor.committeememberBaker, Joanna R.en
dc.contributor.committeememberMurrmann, Suzanne K.en
dc.contributor.committeememberWeaver, Pamela A.en
dc.contributor.departmentHotel, Restaurant, and Institutional Managementen
dc.date.accessioned2014-03-14T20:13:51Zen
dc.date.adate2007-07-10en
dc.date.available2014-03-14T20:13:51Zen
dc.date.issued1994-08-01en
dc.date.rdate2007-07-10en
dc.date.sdate2007-07-10en
dc.description.abstractThe primary objective of this research effort was to examine the relationships between successful lodging yield management systems and controllable independent variables in the form of critical success factors (CSFs). The identification of variables consequential to system success is considered to be an important step towards improving system design, implementation, and operation. Twenty-three system success constructs, 27 potential CSFs, and three confounding variables were identified through an extensive literature review, discussions with system vendors, developers, and users, and through data analysis. Eleven different lodging yield management systems (LYMSs) were identified, and three of them were sampled. The dependent variables were converted into a single weighted regression factor score using a principal components model. The respondent's position, size of property, and type of property were found to be confounding variables. The dependent and independent variables were correlated to identifY the CSFs. Every independent variable was identified as a CSF for at least one of the three systems, and the strength of the correlations were generally high. System, user, and task factors were found to be highly correlated to system success. Support and environmental factors were found to be moderately to weakly correlated to system success.en
dc.description.degreePh. D.en
dc.format.extentxx, 396 leavesen
dc.format.mediumBTDen
dc.format.mimetypeapplication/pdfen
dc.identifier.otheretd-07102007-142522en
dc.identifier.sourceurlhttp://scholar.lib.vt.edu/theses/available/etd-07102007-142522/en
dc.identifier.urihttp://hdl.handle.net/10919/28251en
dc.language.isoenen
dc.publisherVirginia Techen
dc.relation.haspartLD5655.V856_1994.G754.pdfen
dc.relation.isformatofOCLC# 32749532en
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.subject.lccLD5655.V856 1994.G754en
dc.subject.lcshHospitality industry -- Managementen
dc.subject.lcshHotel managementen
dc.titleCritical success factors of lodging yield management systems: an empirical studyen
dc.typeDissertationen
dc.type.dcmitypeTexten
thesis.degree.disciplineHotel, Restaurant, and Institutional Managementen
thesis.degree.grantorVirginia Polytechnic Institute and State Universityen
thesis.degree.leveldoctoralen
thesis.degree.namePh. D.en

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Theses and Dissertations, Hospitality and Tourism Management (HTM)