A middle range approach to theory development for service organization

Simple item page
dc.contributor.authorBecker, Cherylynn F.en
dc.contributor.committeechairMurrmann, Suzanne K.en
dc.contributor.committeememberMinish, Roberta M.en
dc.contributor.committeememberOlsen, Michael D.en
dc.contributor.committeememberMurrmann, Kent F.en
dc.contributor.committeememberWeaver, Pamela A.en
dc.contributor.departmentHuman Nutrition and Foodsen
dc.date.accessioned2014-03-14T21:19:11Zen
dc.date.adate2005-09-20en
dc.date.available2014-03-14T21:19:11Zen
dc.date.issued1992-11-06en
dc.date.rdate2005-09-20en
dc.date.sdate2005-09-20en
dc.description.abstractThis research specifically addresses the issue of construct validity as it applies to past research in the study of services. Existing empirical research efforts examining the services sector have largely produced mixed results and have consistently failed to support a theoretical framework from which a greater understanding of service organizations could be developed. This has been the case in spite of the seemingly correctness and strong theoretical support for existing models. Thus, this study did not undertake an attempt to develop a new model for understanding services, rather, the goal was to extend existing theory through operationalizing a construct valid definition of the service concept.en
dc.description.degreePh. D.en
dc.format.extentxi, 212 leavesen
dc.format.mediumBTDen
dc.format.mimetypeapplication/pdfen
dc.identifier.otheretd-09202005-091025en
dc.identifier.sourceurlhttp://scholar.lib.vt.edu/theses/available/etd-09202005-091025/en
dc.identifier.urihttp://hdl.handle.net/10919/39441en
dc.language.isoenen
dc.publisherVirginia Techen
dc.relation.haspartLD5655.V856_1992.B395.pdfen
dc.relation.isformatofOCLC# 27696995en
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.subject.lccLD5655.V856 1992.B395en
dc.subject.lcshCustomer servicesen
dc.subject.lcshService industries -- Managementen
dc.titleA middle range approach to theory development for service organizationen
dc.typeDissertationen
dc.type.dcmitypeTexten
thesis.degree.disciplineHuman Nutrition and Foodsen
thesis.degree.grantorVirginia Polytechnic Institute and State Universityen
thesis.degree.leveldoctoralen
thesis.degree.namePh. D.en

Files

Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
LD5655.V856_1992.B395.pdf
Size:
6.87 MB
Format:
Adobe Portable Document Format
Download

Collections

Doctoral Dissertations