The Role of Social Support in Counselors' Responses to Client Adverse Events

Abstract

Throughout the past several decades, research regarding counselor resilience has shifted from a pathology-based to a strengths-based approach. As a result, researchers have moved away from primarily identifying risk factors and now focus on protective factors. Researchers have found that social supports serve as a protective factor in counselor resilience. However, there is a lack of understanding of how counselors receive that social support, specifically after a professional adverse event. Professional adverse events are common given the nature of counseling work. For example, undesirable occurrences such as client suicide, attempted suicide, life threatening illnesses, accidents, overdose, or loss of a child are considered professional adverse events. This study explored how ten professional counselors experienced social support following professional adverse events. Three themes emerged from these counselors' stories: difficulty seeking support, misplaced support, and acts of kindness. Implications for counselors include honoring both confidentiality and their own humanness, the cultivating co-regulating relationships, and reinforcing acts of kindness. Counselor educators and supervisors can foster counselor resilience by using the implications to teach counselors how to invite effective social support.