The effects of feedback frequency and goal setting on data processing performance

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dc.contributor.authorRudd, James Roberten
dc.contributor.committeechairGeller, E. Scotten
dc.contributor.committeememberCasali, John G.en
dc.contributor.committeememberFoti, Roseanne J.en
dc.contributor.committeememberSgro, Joseph A.en
dc.contributor.committeememberWilliges, Robert C.en
dc.contributor.departmentPsychologyen
dc.date.accessioned2017-03-10T21:54:37Zen
dc.date.available2017-03-10T21:54:37Zen
dc.date.issued1986en
dc.description.abstractElectronic surveillance of employee performance is a common practice in the workplace today. Despite the fact that electronic monitoring is an inexpensive and objective technique for recording productivity figures, much resistance to the technique exists. The current study was conducted to determine if user acceptability and productivity could be improved in performance monitoring systems. It was hypothesized that frequent performance feedback would enhance productivity and task satisfaction as long as the feedback was not too frequent and the performance standard was not too difficult. The results of this experimental investigation did not support this hypothesis indicating that productivity (in terms of the amount of data entered into computer files) was actually higher when the performance standard was difficult and the performance feedback frequent. In addition, subjects assigned to the Difficult Goal/Frequent Feedback condition were more satisfied with the task and performance feedback than other subjects. Results are discussed in light of current viewpoints in applied psychology and human-computer interaction.en
dc.description.degreePh. D.en
dc.format.extentx, 165 leavesen
dc.format.mimetypeapplication/pdfen
dc.identifier.urihttp://hdl.handle.net/10919/76493en
dc.language.isoen_USen
dc.publisherVirginia Polytechnic Institute and State Universityen
dc.relation.isformatofOCLC# 16446917en
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.subject.lccLD5655.V856 1986.R833en
dc.subject.lcshClerks -- Effect of automation onen
dc.subject.lcshVideo display terminalsen
dc.subject.lcshFeedback (Electronics)en
dc.subject.lcshFeedback control systemsen
dc.titleThe effects of feedback frequency and goal setting on data processing performanceen
dc.typeDissertationen
dc.type.dcmitypeTexten
thesis.degree.disciplinePsychologyen
thesis.degree.grantorVirginia Polytechnic Institute and State Universityen
thesis.degree.leveldoctoralen
thesis.degree.namePh. D.en

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