The Effects of Employee-Initiated Peripheral Service Failures on Customers' Satisfactions with the Service Organization

TR Number

Date

1999-05-06

Authors

Journal Title

Journal ISSN

Volume Title

Publisher

Virginia Tech

Abstract

Description

Keywords

services, satisfaction, employee, peripheral service, core service, service failure

Citation

Persistent link

http://hdl.handle.net/10919/27908

Collections

Doctoral Dissertations

We collect and process your personal information for the following purposes: Authentication, Preferences, Acknowledgement and Statistics.
To learn more, please read our privacy policy.

Customize