Welcome Travelers Back with an Improved Digital Lobby
TR Number
Date
2021-02-01
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Lodging Magazine
Abstract
Hotels are amping up their virtual lobby by focusing on direct business, paying attention to concerns of travelers, simplifying transition from website to booking engines, and monitoring conversations with their guests. As travelers start to travel again, the virtual lobby and virtual presence of hotels will become much greater than they were pre-pandemic. Paying attention to guests' needs online is more vital than ever.
Description
Keywords
COVID-19, Pandemic Response, Travel Industry, Virtual Lobby