Disaster Effects and Responses in the Hospitality Industry (Feiertag Collection)
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- Micky Arison's foundation donates $3 million to Ukrainian refugeesZelinski, Andrea (Travel Weekly, 2022-03-28)The Carnival Corporation chairman, Micky Arison, and his foundation have pledged three million dollars to help the Ukrainian refugees. One Million will go to World Central Kitchen.
- Ukraine War a Concern for Travel Advisors and ClientsShapiro, Kenneth (Travel Age West, 2021-12-10)The war in Ukraine is a concern for many travel professionals and their clients, however, there have not been any major changes to most itineraries. While there is much concern surrounding the conflict there has been little impact on business.
- How the Travel Industry Is Supporting UkrainePfalz, Lacey (Travel Pulse, 2022-03-08)The Russian attack on Ukraine is hitting home across the globe in the hearts of many. Many companies are assisting and donating services to Ukrainian refugees in the form of hotel rooms, reward points such as miles are being donated to the cause as well.
- Several Cruise Lines Cancel Scheduled Stops in Russia, UkraineWood, Donald (Travel Pulse, 2022-03-05)Several cruise lines have altered or canceled scheduled sailings that included stops in Ukraine and Russia. New stops are being added to cruise companies' ports of call such as Sweden, Baltic ports, and South Korea.
- Hotel Companies Shutting Down Development, Closing Offices in RussiaWood, Donald (Travel Pulse, 2022-03-10)Many hotel companies are suspending future investments and closing corporate offices in Russia due to the continued war in Ukraine. New hotels that were scheduled to open have also been shut down.
- Russian War on Ukraine Is Making Americans Rethink European TravelBaratti, Laurie (Travel Pulse, 2022-03-08)It had been expected that Americans would be turning out in large numbers for post-covid vacations, however, the war in Ukraine has impacted the travel plans of many. European countries, with the conflict in their own backyard, have thrown the prospect of a great post-covid travel season into doubt.
- Russia's Invasion of Ukraine Leading to Jump in Travel Security Service PlansPfalz, Lacey (Travel Pulse, 2022-03-11)Global Rescue, the world's leading provider of medical, security, evacuation, and travel risk management services had seen a jump in the non-medical evacuation services since Russia invaded Ukraine.
- Hotels Donating Rooms, Money to Ukraine Relief EffortsWood, Donald (Travel Pulse, 2022-03-21)Members of the American Hotel & Lodging Association announced that they will be supporting those in need from the Russian invasion of Ukraine by donating one million room nights and 110 million reward points. Marriott will be housing refugees in neighboring countries for those affected by the war.
- Why Hotel Quality Should Be Right Next to Price as a KPI in 2022De Kock, Lize (Hotel News Resource, 2021-10-26)TrustYou, a guest feedback platform, found that Hotel reputation suggests customers are willing to pay more when the decision comes between a slightly better reputation and a slightly lower price. De Kock is suggesting that because reputation is an important factor in this process - it is a factor that hotel should consider when assessing a hotel's performance.
- Amex GBT, Cvent Add Dozens of CSR Questions for Hotel RFPsNews, Business Travel (Hospitality Net, 2021-09-02)American Express Global Business Travel and Cvent, an event planning and resource company, have partnered to generate a survey with 47 tailored questions. These questions will be partnered with Requests for Proposal (RFPs) when clients are looking into a company. The inclusion of this updated tool will reduce back and forth conversations on the phone, and allow for the provision of more efficient service to customers.
- OYO and Microsoft announce strategic alliance to digitally transform the travel industryHomes, OYO Hotels and (Hospitality Net, 2021-09-10)OYO and Microsoft are partnering to streamline guest and host experiences. Microsoft’s Internet of Things (IoT) capabilities through their Microsoft Azure software are looking to prepare OYO to bring their service to the next level. From a Know Your Customer program to simply unlocking rooms and customizing service through IoT, this partnership is advancing service abilities for OYO properties.
- AHIC 2021 at a glance: a sneak peek at the sessions and speakers set for this year’s highly anticipated eventConference, Arabian Hotel Investment (Hospitality Net, 2021-09-06)The Arabian Hotel Investment Conference (AHIC) has teamed up with four other major investment communities, with the theme "Rise Together" as their focus for their 2021 conference. An abundance of exclusive investing and industry recovery information will be provided to attendees in Dubai later this month. Hospitality professionals from notable companies are coming to talk about Saudi Arabia, Africa, Restaurant investments and everything related to them. Based on the insights provided in the article, this event will be a wealth of information for all four major organizations involved.
- Checking-In: Houston Hotelier Navigates Challenging Times and Finds SuccessWhite, Haley (Hospitality Net, 2021-09-10)This article is in partnership with a video from Hospitlaity Net’s “Checking In” series. The series highlights hospitality professionals and what they are doing to adjust to the pandemic. This story highlights Brandon Romero, an Area Manager working for a company called PA Hospitality. Romero is working in Houston, Texas and noted in the interview that PA Hospitality did not have to lay anyone off during the pandemic. Romero also credits a company called Media Solutions as well as another, called TravelAds, for some of PA Hospitality’s success throughout the pandemic.
- A Complete Guide to Digital Concierges In 2021Singh, Raj (Hospitality Net, 2021-08-02)Raj Singh, CEO of Go Moment, writes to inform readers of the benefits of adopting the digital concierge into hotels. The benefits far exceed the hotel industry with the various functions that it seeks to offer. From a variety of languages to the ability to tailor itself to customer needs. The collecting of customer insights These digital concierges can impact companies at essentially every level through how they can streamline communication. These innovative resources can even be adapted to the pricing strategy of the hotel. Lastly, like other Artificial Intelligence (AI), they can help to improve employee satisfaction and increase efficiency of service.
- Mexican Tourism Ministers Looking to Add COVID-Related RequirementsWood, Donald (Travel Pulse, 2021-09-02)This article briefly explains the tensions between Mexican federal government and the Ministers of Tourism. The ministers are trying to implement Covid-19 protocols to help prevent the increase of cases in the country. While the lack of restrictions thus far has made Mexico a popular place to visit through the pandemic, it has also increased the cases in popular destinations.
- Employees' Individual Needs, Broken Trust Complicate Hotel Labor ShortageWroten, Bryan (Hotel News Now, 2021-09-02)As the hospitality industry seeks to cope with the labor challenges brought on by the pandemic, industry professionals suggest a few potential options or opportunities to consider. From increasing communication around the issues that are facing the industry today to reconsidering how to meet the needs of the burnt out employees that remain in the work place today.
- Pandemic Made Hotel Revenue Managers Get More CreativeWroten, Bryan (Hotel News Now, 2021-09-03)This article discusses how Revenue managers have collaborated with operations teams during the pandemic. This was done to help revenue managers have a better grasp on what was feasible for the operations teams in real time. Additionally, this collaboration helped operations teams to start thinking more strategically about how to maximize the rooms available, labor, and other resources that are currently available. The article also offers “creative” solutions to managing through the pandemic season.
- AAHOA, Marriott Update Their Human Trafficking Awareness TrainingBrock, Ed (Asian Hospitality, 2021-08-29)In this article, Ed Brock informs the reader of the updates that AAHOA has taken, in partnership with organizations ECPAT-USA, AHLAF, and the Polaris Project to adjust their approach to training employees on how to identify potential cases of human trafficking. Marriot has taken similar steps, as both them and AAHOA recognize and stand against human trafficking, with goals to bring it to an end
- How to Resolve the Current State of Emergency in Hospitality EmploymentWilliams, Court (HVS Executive Search, 2021-07-26)Court Williams offers an extensive peek into the issues facing the hospitality industry today. His research highlights that the main issues coming out of Covid-19 will require businesses to reassess everything that they used to do. With the new and more appealing options such as flexible scheduling and even basic health insurance are luring away workers. He provides potential solutions to the labor shortage for the considerations of industry professionals today.
- Associations Tout ‘Big Wins’ In Advocating for Federal Per Diem Rates, EIDL LoansBrock, Ed (Asian Hospitality, 2021-08-25)Hospitality Associations celebrate the opportunities that the stabilization of the government per diem rates will bring. The overall sentiment is excitement about the stability that this decision will provide for the fiscal year of 2022. Industry members also mentioned hopefully anticipating the House’s decision on a bill pertaining to infrastructure development.