Is an ‘up’ market leading to mediocrity in hotel sales?

TR Number
Date
2018-01
Journal Title
Journal ISSN
Volume Title
Publisher
Hospitality News Now
Abstract

As a hotel sales trainer, I often conduct pre-training sales assessments during which I dig deeper into the client’s hotel sales tracking processes and look for a) response times and b) personalization. More often than not, I find significant gaps in what the sales director and salespeople say they are doing as compared to what they actually do.

Description
Keywords
sales, Training, market leading
Citation