Undocumented Students in Higher Education: A Case Study Exploring Street-Level Bureaucracy in Academic Advising

Academic advisors are uniquely positioned to support the persistence and graduation of students, especially undocumented students. Therefore, this research examined perspectives and behaviors of advisors concerning their interactions with undocumented students in public universities utilizing the framework of Michael Lipsky’s (1980) understanding of street-level bureaucracy to determine the discretionary behaviors exercised by academic advisors who advise undocumented students. Study participants included college advisors located in the middle southern and western regions of the United States, where undocumented populations are highest.