Measurement and Analysis of the Shock and Drop Levels Experienced by Small and Medium Packages in the Korean Parcel Delivery System

South Korea is one of the leading markets for the e-commerce industry. In line with the rapid growth of the e-commerce industry, the parcel delivery volume in Korea has also proliferated. Despite the developments in the Korean e-commerce and courier industries, consumers still experience a high package damage rate. In response, many packaging engineers in Korea have raised the need for new parcel shipping environment tests that reflect the Korean ground shipping environment in order to properly optimize packages. However, only limited information on the Korean parcel shipping environment is currently available. Therefore, this study focused on measuring and analyzing the shock and drop levels that parcels experience during ground shipping in Korea. Shock data were collected from a total of sixty one-way shipments for small, lightweight packages and medium, mid-weight packages. The findings revealed that the two types of boxes do not experience significantly different numbers of shock events or drop heights in the Korean parcel delivery environment. Furthermore, the number of shock events that occur in Korea is substantially less than the international testing standard and less than in previous studies conducted in both Europe and the USA. In contrast, however, the drop heights are higher than those in the international testing standard and previous studies. Shock events were found to occur most frequently on the edges and to be concentrated around the bottoms of the packages. Most shock events happen while packages are loaded and unloaded at hub terminals and sub terminals.