Assessing The Role Of Organizational Justice In Enhancing Job Satisfaction And Performance Among Personnel: A Case Of Land Transportation Office In Cebu

Abstract

This study investigates the role of organizational justice in enhancing job satisfaction and job performance among personnel at the Land Transportation Office (LTO) in Cebu. Recognizing that fair treatment in the workplace is pivotal to employee attitudes and outcomes, the research examines perceptions of distributive, procedural, and interactional justice, and their impact on key employee outcomes including motivation, leadership support, job satisfaction, and performance. A descriptive- correlational design was employed, gathering data from 60 LTO personnel through structured questionnaires measuring justice dimensions and related job outcomes. Findings reveal that respondents generally agree that organizational justice is present, with interactional justice receiving the highest perception scores. Statistical analyses show significant positive relationships between distributive justice and job satisfaction, procedural justice and job performance, interactional justice and employee motivation, as well as overall organizational justice and leadership support. Furthermore, job satisfaction was found to positively influence job performance. Demographic factors such as age, gender, educational attainment, employment status, and tenure also showed significant differences in perceptions of justice and related outcomes. The study concludes that fostering a fair and transparent work environment is critical for boosting employee satisfaction, motivation, and productivity at LTO Cebu. Based on these findings, the study recommends the implementation of targeted programs focused on enhancing organizational justice practices, leadership support, and employee engagement to cultivate a positive workplace culture and improve overall organizational effectiveness. This research contributes valuable insights into the interplay of justice perceptions and employee outcomes within public service agencies.