User Experiences and Adoption Factors for a Back-Support Exosuit in Automotive Logistics: Results from Field Testing up to 18 Months

Abstract

Occupational Applications: We interviewed 24 automotive logistic workers who had used (or stopped using) a soft back-support exoskeleton (exosuit). These workers generally recognized potentially benefits of back-support exosuits, with 11 continuing use. Their use was primarily influenced by usability, compatibility, and comfort factors. We found wide variability in use patterns and adaptation periods, and that there were specific design concerns and concerns regarding thermal discomfort. To enhance long-term adoption of exosuits in industrial settings, organizations should consider: 1) implementing flexible, individualized training programs addressing specific usability challenges; 2) adopting a voluntary approach accommodating varied adaptation needs; 3) providing comprehensive education on potential health benefits; 4) using peer demonstrations to promote acceptance; and 5) collaborating with manufacturers to improve designs based on user feedback. These strategies may help enhance acceptance and sustained use of exosuits, potentially contributing to more effective support for occupational health during manual material handling tasks.