An empirical examination of mature service environments and high performance strategies within those environments: the case of the lodging and restaurant industries

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dc.contributor.authorCrawford-Welch, Simonen
dc.contributor.committeechairOlsen, Michael D.en
dc.contributor.committeememberLewis, Robert C.en
dc.contributor.committeememberTse, Eliza C.en
dc.contributor.committeememberFern, Edward F.en
dc.contributor.committeememberKhan, Mahmood A.en
dc.contributor.departmentHuman Nutrition and Foodsen
dc.date.accessioned2014-03-14T21:21:12Zen
dc.date.adate2005-10-14en
dc.date.available2014-03-14T21:21:12Zen
dc.date.issued1990-10-15en
dc.date.rdate2005-10-14en
dc.date.sdate2005-10-14en
dc.description.abstractThis study contributes to the hospitality and strategic management literature through the development of a mid-range approach to the study of environment and strategy. Through the use of cluster analysis and multiple discriminant analysis, four commonly recurring environmental settings were identified. These were (1) a high growth environment, (2) a complex environment, (3) a dynamic environment, and (4) a low growth environment. The significance of the environmental typology was then determined by investigating the proposition that different strategies are associated with high profit performance in each type of environment. In order to investigate this proposition use was made of Miles and Snow's (1978) strategic typology of generic business strategies. No Significant relationship was found between environment, strategic posture and performance. A description of the methodology and statistical approaches used for the investigating the research propositions is included.en
dc.description.degreePh. D.en
dc.format.extentxviii, 477 leavesen
dc.format.mediumBTDen
dc.format.mimetypeapplication/pdfen
dc.identifier.otheretd-10142005-103053en
dc.identifier.sourceurlhttp://scholar.lib.vt.edu/theses/available/etd-10142005-103053/en
dc.identifier.urihttp://hdl.handle.net/10919/39861en
dc.language.isoenen
dc.publisherVirginia Techen
dc.relation.haspartLD5655.V856_1990.C728.pdfen
dc.relation.isformatofOCLC# 24362565en
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.subject.lccLD5655.V856 1990.C728en
dc.subject.lcshHotels -- Researchen
dc.subject.lcshRestaurant management -- Researchen
dc.subject.lcshService industries -- Researchen
dc.titleAn empirical examination of mature service environments and high performance strategies within those environments: the case of the lodging and restaurant industriesen
dc.typeDissertationen
dc.type.dcmitypeTexten
thesis.degree.disciplineHuman Nutrition and Foodsen
thesis.degree.grantorVirginia Polytechnic Institute and State Universityen
thesis.degree.leveldoctoralen
thesis.degree.namePh. D.en

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