An analytic case study of the facilitation process used by individuals functioning as facilitators in the quality improvement process in the Internal Revenue Service

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dc.contributor.authorCassidy, Joan E.en
dc.contributor.committeechairWiswell, Albert K.en
dc.contributor.committeememberCline, Marvin Geralden
dc.contributor.committeememberBoucouvalas, Marcieen
dc.contributor.committeememberMcKeen, Ronald L.en
dc.contributor.committeememberWolf, James F.en
dc.contributor.departmentAdult and Continuing Educationen
dc.date.accessioned2014-03-14T21:21:24Zen
dc.date.adate2005-10-14en
dc.date.available2014-03-14T21:21:24Zen
dc.date.issued1990-11-17en
dc.date.rdate2005-10-14en
dc.date.sdate2005-10-14en
dc.description.abstractThis dissertation consisted of a case study of the facilitation process utilized by individuals functioning as facilitators for Quality Improvement Teams and/or Quality Councils in the Internal Revenue Service. Eight individuals from a pool of fifty identified as "successful" facilitators by team leaders, team members, quality coordinators or other facilitators, were selected as study subjects. Results from administration of the Myers-Briggs Type Indicator and the Herrmann Brain Instruments were used as part of the selection criteria for the study participants. The study sought to determine the competencies used by the facilitators and how the identified competencies contributed to the individual's performance in their role. The results of the study demonstrated that facilitators engaged in 28 different activities. The types of activities and the frequency that facilitators engaged in them varied greatly. A model is presented showing the interrelationship of the study conclusions that includes a set of activities that facilitators engage in to help move quality improvement teams towards their goal. Specific recommendations are made concerning implications for selection and training of QIT facilitators, and for future research.en
dc.description.degreeEd. D.en
dc.format.extentxii, 326 leavesen
dc.format.mediumBTDen
dc.format.mimetypeapplication/pdfen
dc.identifier.otheretd-10142005-135817en
dc.identifier.sourceurlhttp://scholar.lib.vt.edu/theses/available/etd-10142005-135817/en
dc.identifier.urihttp://hdl.handle.net/10919/39933en
dc.language.isoenen
dc.publisherVirginia Techen
dc.relation.haspartLD5655.V856_1990.C383.pdfen
dc.relation.isformatofOCLC# 24167606en
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.subject.lccLD5655.V856 1990.C383en
dc.subject.lcshLeadershipen
dc.subject.lcshQuality circlesen
dc.subject.lcshTeams in the workplaceen
dc.titleAn analytic case study of the facilitation process used by individuals functioning as facilitators in the quality improvement process in the Internal Revenue Serviceen
dc.typeDissertationen
dc.type.dcmitypeTexten
thesis.degree.disciplineAdult and Continuing Educationen
thesis.degree.grantorVirginia Polytechnic Institute and State Universityen
thesis.degree.leveldoctoralen
thesis.degree.nameDoctor of Educationen

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