An assessment of the quality management practices of a systems integration support organization with respect to the operations of a large-scale request for change (RFC) system

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dc.contributor.authorJobes, Gregory B.en
dc.contributor.committeechairTriantis, Konstantinos P.en
dc.contributor.committeememberBlanchard, Benjamin S. Jr.en
dc.contributor.committeememberHarmon, L. Kenneth Jr.en
dc.contributor.departmentSystems Engineeringen
dc.date.accessioned2014-03-14T21:32:31Zen
dc.date.adate2010-03-30en
dc.date.available2014-03-14T21:32:31Zen
dc.date.issued1992-05-15en
dc.date.rdate2010-03-30en
dc.date.sdate2010-03-30en
dc.description.abstractUsing a prototype Total Quality Management (TQM) assessment methodology, this project accomplished an assessment of the quality management practices of the General Electric Company Management and Data Systems Operations (M&DSO) Division, Systems Integration Program Department (SIPD) with respect to the operation and management of a large-scale Request for Change System (RFC). In addition, guidelines were proposed for the planning, design, and implementation of a TQM system. These guidelines can be used by SIPD management if they chose to integrate a Total Quality Management System into the organization. An agenda of enhancement opportunities for quality management practices was identified as a result of the assessment. A complete description of the RFC system, a systems analysis of the RFC system, the assessment methodology, and the criteria used to evaluate SIPD's quality management practices is included.en
dc.description.degreeMaster of Scienceen
dc.format.extentvi, 78 leavesen
dc.format.mediumBTDen
dc.format.mimetypeapplication/pdfen
dc.identifier.otheretd-03302010-020256en
dc.identifier.sourceurlhttp://scholar.lib.vt.edu/theses/available/etd-03302010-020256/en
dc.identifier.urihttp://hdl.handle.net/10919/41830en
dc.language.isoenen
dc.publisherVirginia Techen
dc.relation.haspartLD5655.V851_1992.J623.pdfen
dc.relation.isformatofOCLC# 26190506en
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.subject.lccLD5655.V851 1992.J623en
dc.subject.lcshCommunication in managementen
dc.subject.lcshCommunication planning -- Managementen
dc.subject.lcshTotal quality managementen
dc.titleAn assessment of the quality management practices of a systems integration support organization with respect to the operations of a large-scale request for change (RFC) systemen
dc.typeMaster's projecten
dc.type.dcmitypeTexten
thesis.degree.disciplineSystems Engineeringen
thesis.degree.grantorVirginia Polytechnic Institute and State Universityen
thesis.degree.levelmastersen
thesis.degree.nameMaster of Scienceen

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