An exploratory study of human resource management and business strategy in multiunit restaurant firms

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dc.contributor.authorIshak, Nor K.en
dc.contributor.committeechairMurrmann, Suzanne K.en
dc.contributor.committeememberOlsen, Michael D.en
dc.contributor.committeememberMurrmann, Kent F.en
dc.contributor.committeememberEvans, Michael A.en
dc.contributor.committeememberScott, K. Dowen
dc.contributor.departmentHotel, Restaurant, and Institutional Managementen
dc.date.accessioned2014-03-14T21:17:54Zen
dc.date.adate2007-08-23en
dc.date.available2014-03-14T21:17:54Zen
dc.date.issued1990-03-24en
dc.date.rdate2007-08-23en
dc.date.sdate2007-08-23en
dc.description.abstractThe objectives of this study is two-fold: First, is to explore the nature of human resource management (HRM) functional activities in the multiunit restaurant firms, focusing at the unit restaurant managers level. The second objective is to investigate the relationship between the firm's business strategy and its HRM practices. This study addresses the critical need for empirical research that examines HRM practices in restaurant firms, and presents a possible solution to the acute management shortage problem in the industry. Data are collected from 14 publicly-traded multiunit restaurant firms. A case study approach is taken to provide an in-depth examination of each firm. Primary data are derived via interviews and structured mailed questionnaires. Information is also collected through published sources. The results indicate that restaurant firms do have similar HRM functional activities' emphasis. Some of those activities were found to support the firm's business strategy. An analysis of the qualitative data indicate that although the HRM executives are involved in the firms' strategic planning process, the current acute labor shortage and high turnover problems demand them to focus on administrative issues instead. The study provides exploratory evidence for the effectiveness of a positive link between HRM practices and business strategy. It has contributed to a deeper understanding of the issues and functions of the HRM divisions in the multiunit restaurant firms.en
dc.description.degreePh. D.en
dc.format.extentx, 204 leavesen
dc.format.mediumBTDen
dc.format.mimetypeapplication/pdfen
dc.identifier.otheretd-08232007-112005en
dc.identifier.sourceurlhttp://scholar.lib.vt.edu/theses/available/etd-08232007-112005/en
dc.identifier.urihttp://hdl.handle.net/10919/39197en
dc.language.isoenen
dc.publisherVirginia Techen
dc.relation.haspartLD5655.V856_1990.I743.pdfen
dc.relation.isformatofOCLC# 22410452en
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.subject.lccLD5655.V856 1990.I743en
dc.subject.lcshBusiness planningen
dc.subject.lcshRestaurant managementen
dc.subject.lcshRestaurants -- Personnel managementen
dc.titleAn exploratory study of human resource management and business strategy in multiunit restaurant firmsen
dc.typeDissertationen
dc.type.dcmitypeTexten
thesis.degree.disciplineHotel, Restaurant, and Institutional Managementen
thesis.degree.grantorVirginia Polytechnic Institute and State Universityen
thesis.degree.leveldoctoralen
thesis.degree.namePh. D.en

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Theses and Dissertations, Hospitality and Tourism Management (HTM)