Hospitality: What is its real value and how many does it really employ? [Summary]

Abstract

The authors of this study suggested that it is not difficult to measure labor productivity in the tourism and hospitality sectors. It is simply the amount of revenue generated from sales for every £1 spent on labour. However, more than a third (about 37%) of working time of the personnel working in the hospitality industry is wasted. This is mainly a result of: . Doing too much . Waiting around . Transporting . Unnecessary actions . Dealing with faults Three-quarters of that wasted time in hospitality enterprises is due to poor preparation, a lack of coordination of the job and insufficient supervision.