Web Reviews Influence on Expectations and Purchasing Intentions of Hotel Potential Customers [Summary]

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dc.contributor.authorMauri, Aurelio G.en
dc.contributor.authorMinazzi, Robertaen
dc.date.accessioned2017-09-17T21:32:41Zen
dc.date.available2017-09-17T21:32:41Zen
dc.date.issued2013en
dc.description.abstractThe objective of the paper is to study the impact that hotel guests reviews posted on consumer-generated websites have on the consumer decision-making process and service expectations.en
dc.description.notes99-107en
dc.format.mimetypeapplication/pdfen
dc.identifier.urihttp://hdl.handle.net/10919/78916en
dc.language.isoen_USen
dc.publisherVirginia Techen
dc.rightsCreative Commons Attribution 4.0 Internationalen
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/en
dc.subjectElectronic word-of-mouth (eWOM)en
dc.subjectHotel reviewsen
dc.subjectPurchase intentionsen
dc.subjectExpectationsen
dc.titleWeb Reviews Influence on Expectations and Purchasing Intentions of Hotel Potential Customers [Summary]en
dc.title.serialInternational Journal of Hospitality Managementen
dc.typeSummaryen
dc.type.dcmitypeTexten

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Summaries of Academic Articles on Research in Hospitality (Feiertag Collection)