Imbrications of IT and Hospitality Organizations

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dc.contributor.authorWang, Danen
dc.contributor.authorWang, Jigangen
dc.contributor.authorXiang, Zhengen
dc.date.accessioned2022-02-05T14:36:39Zen
dc.date.available2022-02-05T14:36:39Zen
dc.date.issued2021-10-01en
dc.date.updated2022-02-05T14:36:37Zen
dc.description.abstractThe impact of information technology (IT) on the hospitality and tourismindustry has been extensively documented in the last two decades. However, what happens during the adoption process and to the organization over time due to changes in IT is unclear. This study applies the lens of “imbrication,” stemming from Giddens' theory of structuration, to examine the interactions between a casino resort in Macau, China and the use of customer relations management systems over 20 years (1997–2017). The processes of imbrications of IT and people reveal the social construction of reality. This paper expands our scope of knowledge on organizations' integration of IT by offering a window into the complex, recurrent nature of IT adoption in hospitality and tourism industry.en
dc.description.versionPublished versionen
dc.format.mimetypeapplication/pdfen
dc.identifier.doihttps://doi.org/10.1016/j.annale.2021.100021en
dc.identifier.issue2en
dc.identifier.orcidXiang, Zheng [0000-0003-2608-4882]en
dc.identifier.urihttp://hdl.handle.net/10919/108143en
dc.identifier.volume2en
dc.language.isoenen
dc.rightsCreative Commons Attribution-NonCommercial-NoDerivatives 4.0 Internationalen
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/en
dc.titleImbrications of IT and Hospitality Organizationsen
dc.title.serialAnnals of Tourism Research Empirical Insightsen
dc.typeArticle - Refereeden
dc.type.dcmitypeTexten
dc.type.otherArticleen
dcterms.dateAccepted2021-05-25en
pubs.organisational-group/Virginia Techen
pubs.organisational-group/Virginia Tech/Pamplin College of Businessen
pubs.organisational-group/Virginia Tech/Pamplin College of Business/Hospitality and Tourism Managementen
pubs.organisational-group/Virginia Tech/All T&R Facultyen
pubs.organisational-group/Virginia Tech/Pamplin College of Business/PCOB T&R Facultyen

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