Supplier-customer relationships: a study of the application of quality management in the federal government

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dc.contributor.authorBacher, Stephen E.en
dc.contributor.committeechairWolf, James F.en
dc.contributor.committeememberWhite, Orion F. Jr.en
dc.contributor.committeememberDudley, Larkin S.en
dc.contributor.committeememberLittle, John H.en
dc.contributor.committeememberTipple, Terence J.en
dc.contributor.departmentPublic Administration and Policyen
dc.date.accessioned2014-03-14T21:12:43Zen
dc.date.adate2008-06-06en
dc.date.available2014-03-14T21:12:43Zen
dc.date.issued1996-04-03en
dc.date.rdate2008-06-06en
dc.date.sdate2008-06-06en
dc.description.abstractPublic administrators continuously look for ways to improve administrative support processes, including the procurement of goods and services. The system of management developed by the late Dr. W. Edwards Deming has been advanced as a candidate to accomplish such improvements. His "System of Profound Knowledge" is a robust, theoretically based framework which provides the means to analyze these processes using data and facts and advances an interdependent set of activities designed to liberate and use human capital to effect continuous improvement. Included in Dr. Deming's framework is a theory for procuring goods and services which results in cooperation and trust between the supplier and the customer. In contrast, the Federal procurement system is perceived to rely heavily on competition and embody a lack of trust between the suppliers and the government. This research examined the relationships four Federal organizations implementing versions of continuous improvement are establishing with their suppliers in order to illuminate government's ability to apply Dr. Deming's theory.en
dc.description.degreePh. D.en
dc.format.extentvii, 198 leavesen
dc.format.mediumBTDen
dc.format.mimetypeapplication/pdfen
dc.identifier.otheretd-06062008-155420en
dc.identifier.sourceurlhttp://scholar.lib.vt.edu/theses/available/etd-06062008-155420/en
dc.identifier.urihttp://hdl.handle.net/10919/38116en
dc.language.isoenen
dc.publisherVirginia Techen
dc.relation.haspartLD5655.V856_1996.B334.pdfen
dc.relation.isformatofOCLC# 35195845en
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.subjectprocurement of goodsen
dc.subject.lccLD5655.V856 1996.B334en
dc.titleSupplier-customer relationships: a study of the application of quality management in the federal governmenten
dc.typeDissertationen
dc.type.dcmitypeTexten
thesis.degree.disciplinePublic Administration and Policyen
thesis.degree.grantorVirginia Polytechnic Institute and State Universityen
thesis.degree.leveldoctoralen
thesis.degree.namePh. D.en

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