Test of a mediation model of psychological capital among hotel salespeople

TR Number

Date

2017

Journal Title

Journal ISSN

Volume Title

Publisher

Emerald insight

Abstract

This paper aims to propose and test a research model that examines psychological capital as a mediator of the effect of servant leadership on lateness attitude, intention to remain with the organization, service–sales ambidexterity and service-oriented organizational citizenship

Description

Keywords

Psychological capital, Servant leadership, Hotel salespeople, Lateness attitude, Service-sales ambidexterity, Intention to remain with the organization

Citation