A Key Question for Higher Education: Who are the customers?

TR Number

Date

2003-04-01

Journal Title

Journal ISSN

Volume Title

Publisher

Annual Conference of the Production and Operations Management Society

Abstract

“Who are the main customers?” is a key question for any organization. In Higher Education, the question becomes more difficult, because its services answer different groups: students, employers, society/government and faculty. This paper analyzes the implications for the organization of education and research processes in higher education of their conflicting visions.

Description

Keywords

higher education system, education, higher--government policy, customers

Citation