A Key Question for Higher Education: Who are the customers?
dc.contributor.author | Carvalho Pereira, Marco Antonio | en |
dc.contributor.author | Terra Da Silva, Marcia | en |
dc.date.accessed | 2020-03-05 | en |
dc.date.accessioned | 2020-04-17T19:28:27Z | en |
dc.date.available | 2020-04-17T19:28:27Z | en |
dc.date.issued | 2003-04-01 | en |
dc.description.abstract | “Who are the main customers?” is a key question for any organization. In Higher Education, the question becomes more difficult, because its services answer different groups: students, employers, society/government and faculty. This paper analyzes the implications for the organization of education and research processes in higher education of their conflicting visions. | en |
dc.description.sponsorship | Annual Conference of the Production and Operations Management Society | en |
dc.format.mimetype | application/pdf | en |
dc.identifier.sourceurl | https://pomsmeetings.org/ConfProceedings/001/Papers/SOM-19.3.pdf | en |
dc.identifier.uri | http://hdl.handle.net/10919/97779 | en |
dc.language.iso | en | en |
dc.publisher | Annual Conference of the Production and Operations Management Society | en |
dc.rights | Creative Commons Attribution-NonCommercial-NoDerivs 3.0 United States | en |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/us/ | en |
dc.subject | higher education system | en |
dc.subject | education, higher--government policy | en |
dc.subject | customers | en |
dc.title | A Key Question for Higher Education: Who are the customers? | en |
dc.type | Article | en |
dc.type.dcmitype | Text | en |
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