A Key Question for Higher Education: Who are the customers?

dc.contributor.authorCarvalho Pereira, Marco Antonioen
dc.contributor.authorTerra Da Silva, Marciaen
dc.date.accessed2020-03-05en
dc.date.accessioned2020-04-17T19:28:27Zen
dc.date.available2020-04-17T19:28:27Zen
dc.date.issued2003-04-01en
dc.description.abstract“Who are the main customers?” is a key question for any organization. In Higher Education, the question becomes more difficult, because its services answer different groups: students, employers, society/government and faculty. This paper analyzes the implications for the organization of education and research processes in higher education of their conflicting visions.en
dc.description.sponsorshipAnnual Conference of the Production and Operations Management Societyen
dc.format.mimetypeapplication/pdfen
dc.identifier.sourceurlhttps://pomsmeetings.org/ConfProceedings/001/Papers/SOM-19.3.pdfen
dc.identifier.urihttp://hdl.handle.net/10919/97779en
dc.language.isoenen
dc.publisherAnnual Conference of the Production and Operations Management Societyen
dc.rightsCreative Commons Attribution-NonCommercial-NoDerivs 3.0 United Statesen
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/3.0/us/en
dc.subjecthigher education systemen
dc.subjecteducation, higher--government policyen
dc.subjectcustomersen
dc.titleA Key Question for Higher Education: Who are the customers?en
dc.typeArticleen
dc.type.dcmitypeTexten

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