Communication of Emotion in Mediated and Technology-Mediated Contexts: Face-to-Face, Telephone, and Instant Messaging

Simple item page
dc.contributor.authorBurge, Jamika D.en
dc.contributor.committeechairTatar, Deborah Gailen
dc.contributor.committeememberSmith-Jackson, Tonya L.en
dc.contributor.committeememberEhrich, Roger W.en
dc.contributor.committeememberKavanaugh, Andrea L.en
dc.contributor.committeememberPérez-Quiñones, Manuel A.en
dc.contributor.departmentComputer Scienceen
dc.date.accessioned2014-03-14T20:12:55Zen
dc.date.adate2007-07-24en
dc.date.available2014-03-14T20:12:55Zen
dc.date.issued2007-04-23en
dc.date.rdate2007-07-24en
dc.date.sdate2007-06-10en
dc.description.abstractThis dissertation work considers communication between people. I look at coordinating dyads (couples in relationships) and people in working relationships to develop an understanding of how people engage in high-stakes, or emotional communication via various communicative media. The approach for this research is to observe and measure people's behavior during interaction and subsequent reporting of that behavior and associated internal experiences. Qualitative and quantitative methods are employed. Quantitative data are analyzed using a range of statistical analyses, including correlations matrices, ANOVAs, and multivariate statistics. Two controlled laboratory experiments were conducted for this research. These experiments involved couples in relationships. Couples were brought into the lab and argued with each other across one of three technological media: face-to-face, telephone, and instant messaging (IM). In one set of couples' experiments, the couples argued for twenty minutes; in the subsequent couples' experiment, couples were encouraged to take as much time as they needed for their arguments. One of the main results from the first experiment is that couples did, indeed, argue when brought into a laboratory setting. One of the important findings for the second experiment is that time did not affect couples' tendency to reach closure during their arguments. This research is a contribution in that it examines how people engage in highly emotional communication using various technological media. In a society with ever-increasing communication needs that require technology, it becomes necessary to study its communicative affordances. Understanding the context of highly emotional interactions between members of couples gives insight into how technology meets (or fails to meet) these communication needs.en
dc.description.degreePh. D.en
dc.identifier.otheretd-06102007-180720en
dc.identifier.sourceurlhttp://scholar.lib.vt.edu/theses/available/etd-06102007-180720/en
dc.identifier.urihttp://hdl.handle.net/10919/28010en
dc.publisherVirginia Techen
dc.relation.haspartJB_Final_Dissertation_2007.pdfen
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.subjecthigh-stakes (affective) interactionen
dc.subjectpsycholinguisticsen
dc.subjecthuman-computer interaction (HCI)en
dc.subjectMediated interpersonal communicationen
dc.subjectcomputer-mediated communication (CMC)en
dc.titleCommunication of Emotion in Mediated and Technology-Mediated Contexts: Face-to-Face, Telephone, and Instant Messagingen
dc.typeDissertationen
thesis.degree.disciplineComputer Scienceen
thesis.degree.grantorVirginia Polytechnic Institute and State Universityen
thesis.degree.leveldoctoralen
thesis.degree.namePh. D.en

Files

Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
JB_Final_Dissertation_2007.pdf
Size:
3 MB
Format:
Adobe Portable Document Format
Download

Collections

Doctoral Dissertations