Female Voice Agents in Fully Autonomous Vehicles Are Not Only More Likeable and Comfortable, But Also More Competent

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dc.contributor.authorDong, J.en
dc.contributor.authorLawson, E.en
dc.contributor.authorOlsen, J.en
dc.contributor.authorJeon, Myounghoonen
dc.date.accessioned2025-01-10T14:05:18Zen
dc.date.available2025-01-10T14:05:18Zen
dc.date.issued2020-01-01en
dc.date.issued2021-02-09en
dc.description.abstractDriving agents can provide an effective solution to improve drivers’ trust in and to manage interactions with autonomous vehicles. Research has focused on voice-agents, while few have explored robot-agents or the comparison between the two. The present study tested two variables - voice gender and agent embodiment, using conversational scripts. Twenty participants experienced autonomous driving using the simulator for four agent conditions and filled out subjective questionnaires for their perception of each agent. Results showed that the participants perceived the voice only female agent as more likeable, more comfortable, and more competent than other conditions. Their final preference ranking also favored this agent over the others. Interestingly, eye-tracking data showed that embodied agents did not add more visual distractions than the voice only agents. The results are discussed with the traditional gender stereotype, uncanny valley, and participants’ gender. This study can contribute to the design of in-vehicle agents in the autonomous vehicles and future studies are planned to further identify the underlying mechanisms of user perception on different agents.en
dc.description.versionPublished versionen
dc.format.extentPages 1033-1037en
dc.format.mimetypeapplication/pdfen
dc.identifier.doihttps://doi.org/10.1177/1071181320641248en
dc.identifier.eissn2169-5067en
dc.identifier.issn1071-1813en
dc.identifier.issue1en
dc.identifier.orcidJeon, Myounghoon [0000-0003-2908-671X]en
dc.identifier.urihttps://hdl.handle.net/10919/124095en
dc.identifier.volume64en
dc.language.isoenen
dc.publisherSAGE Publicationsen
dc.relation.urihttps://doi.org/10.1177/1071181320641248en
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.titleFemale Voice Agents in Fully Autonomous Vehicles Are Not Only More Likeable and Comfortable, But Also More Competenten
dc.title.serialProceedings of the Human Factors and Ergonomics Societyen
dc.typeConference proceedingen
dc.type.dcmitypeTexten
dc.type.otherConference Proceedingen
pubs.organisational-groupVirginia Techen
pubs.organisational-groupVirginia Tech/Engineeringen
pubs.organisational-groupVirginia Tech/Engineering/Industrial and Systems Engineeringen
pubs.organisational-groupVirginia Tech/All T&R Facultyen
pubs.organisational-groupVirginia Tech/Engineering/COE T&R Facultyen

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