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Center Publications, Center for Gerontology

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https://hdl.handle.net/10919/111732

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Browsing Center Publications, Center for Gerontology by Author "Glass, Anne"

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    Elderly & Disabled Waiver Services: Development of the Client Satisfaction Survey-Short Forms
    Brossoie, Nancy; Roberto, Karen A.; Teaster, Pamela B.; Glass, Anne (Virginia Department of Medical Assisstance Services, 2005-04)
    This report is an addendum to an earlier report, Elderly & Disabled Waiver Services: Results of a Statewide Client Survey. Since the study’s distribution, further development and analysis of the Client Satisfaction Survey was conducted, with the purpose of creating a short form version to be administered by providers and utilization review analysts of Elderly and Disabled (E & D) Waiver services. Also, a second version of the short survey is presented for use during home visits as a supplement to questions asked of nursing supervisors and utilization review analysts.
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    Elderly & Disabled Waiver Services: Provider Survey, Executive Summary
    Glass, Anne; Roberto, Karen A.; Teaster, Pamela B.; Brossoie, Nancy (Virginia Department for Medical Assistance Services, 2003-03)
  • Elderly & Disabled Waiver Services: Results of a Statewide Client Satisfaction Survey
    Glass, Anne; Roberto, Karen A.; Teaster, Pamela B.; Brossoie, Nancy (Virginia Department of Medical Assisstance Services, 2004-10)
    As part of a “Real Choice Systems Change” grant received by the Virginia Department of Medical Assistance Services, the Center for Gerontology at Virginia Tech conducted a statewide survey of clients receiving personal care services under the Medicaid Elderly and Disabled (E & D) Waiver. The goal was to learn about clients’ experiences with personal care, using performance, satisfaction, and outcome measures. Demographic data about clients and aides were also collected. A comparison of the study sample with the larger E & D Waiver population on the available indicators of age, gender, and location showed the sample was representative of the full E & D Waiver population. All planning districts were represented, and the regional distribution reflected that of the larger population. Therefore, findings and observations are likely to be applicable to the full population of E & D Waiver clients in Virginia.
  • Elderly & Disabled Waiver Services: Utilization Review Summary Report
    Glass, Anne; Roberto, Karen A.; Teaster, Pamela B.; Brossoie, Nancy (Virginia Department of Medical Assisstance Services, 2004-03)
    : As part of Virginia’s Real Choice Systems Change Grant (July 20, 2001), the Center for Gerontology at Virginia Tech is responsible for Goal 4: “Address gaps in quality assurance and client satisfaction for community-based waiver service programs through the development of performance, outcomes, and satisfaction measures for continuous quality improvement and use.” To meet this goal, the Center has conducted extensive research in client satisfaction with E&D Waiver services (reported elsewhere, e.g., Glass, Roberto, Teaster & Brossoie, 2003a). In addition, the Center reviewed the existing Utilization Review (UR) process, as it is currently the primary means of quality assessment (QA) for the E&D Waiver program in Virginia. Our evaluation, based on the following activities, indicates that mechanisms are now in place to address and monitor the quality of services delivered by provider agencies. Continual development and refinement of the UR process will help ensure clients receive quality services and are satisfied with the assistance they receive.
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    Elderly and Disabled Waiver Services: Important Dimensions From the Client's Perspective
    Glass, Anne; Roberto, Karen A.; Teaster, Pamela B.; Brossoie, Nancy (Virginia Department for Medical Assistance Services, 2003-06)
    Little is known about home and community based services (HCBS) and even less about the quality of those services. As part of a “Real Choice Systems Change” grant received by the Virginia Department of Medical Assistance Services, the Center for Gerontology at Virginia Tech conducted an exploratory survey of clients receiving HCBS under the Medicaid Elderly and Disabled (E & D) Waiver. The goal of the survey was to learn about clients’ experiences with HCBS and to identify the most important dimensions of service provision from their perspectives. An initial focus group with 11 caregivers was first held in Big Stone Gap. Twenty-five telephone interviews were then completed (18 clients and 7 caregivers) in five areas of the Commonwealth. Fifteen were in urban areas (Northern Virginia, Richmond, and Chesapeake) and ten in rural or non-metropolitan areas (New River Valley and Planning Districts 13 and 14).
  • Real Choices Systems Change Grant Final Report: Goal 4 Quality Assessment
    Roberto, Karen A.; Teaster, Pamela B.; Glass, Anne; Brossoie, Nancy (Virginia Department of Medical Assisstance Services, 2005-09)