The User-Reported Critical Incident Method for Remote Usability Evaluation
MetadataShow full item record
Much traditional user interface evaluation is conducted in usability laboratories, where a small number of selected users is directly observed by trained evaluators. However, as the network itself and the remote work setting have become intrinsic parts of usage patterns, evaluators often have limited access to representative users for usability evaluation in the laboratory and the users' work context is difficult or impossible to reproduce in a laboratory setting. These barriers to usability evaluation led to extending the concept of usability evaluation beyond the laboratory, typically using the network itself as a bridge to take interface evaluation to a broad range of users in their natural work settings. The over-arching goal of this work is to develop and evaluate a cost-effective remote usability evaluation method for real-world applications used by real users doing real tasks in real work environments. This thesis reports the development of such a method, and the results of a study to:
- investigate feasibility and effectiveness of involving users with to identify and report critical incidents in usage,
- investigate feasibility and effectiveness of transforming remotely-gathered critical incidents into usability problem descriptions, and
- gain insight into various parameters associated with the method.
- Masters Theses 
Showing items related by title, author, creator and subject.
Howarth, Jonathan Randall (Virginia Tech, 2007-04-13)The usability of an application often plays an important role in determining its success. Accordingly, organizations that develop software have realized the need to integrate usability engineering into their development ...
Usability and Reliability of the User Action Framework: A Theoretical Foundation for Usability Engineering Activities Sridharan, Sriram (Virginia Tech, 2001-12-07)Various methods exist for performing usability evaluations, but there is no systematic framework for guiding and structuring assessment and reporting activities (Andre et al., 2000). Researchers at Virginia Tech have ...
Howarth, Jonathan R (Virginia Tech, 2004-05-06)Increasing the usability of software by integrating usability engineering into the development cycle has become common practice. Although usability engineering is effective, it can be expensive, and organizations want to ...