Multimedia kiosk interface evaluation: an analysis of usage

Although the Umultimedia computer kiosk" is a relatively new phenomenon, a great deal of academic research has been conducted on the programming of the systems. Little research has been conducted on the effectiveness of kiosk interface design, however, perhaps due to the lack of a formalized methodology for evaluation. This thesis presents one methodology for the evaluation of graphic components used in the interface of a computer kiosk designed for the United States Forest Service. There are many established conventions for multimedia interface design. Many graphic techniques, such as buttons that change colors and generate an audible click when pressed and "windows" on the screen used for displaying images or text, have become commonplace with the increasing popularity of video games, information kiosks, automated teller machines and automated point of sale systems. This thesis examines the usage patterns of the kiosk by analyzing the sequence of buttons pressed, determines search pattern preferences, the success of a non-standard button is evaluated, and sources of confusion or misunderstanding are identified. This study demonstrates the strengths and weaknesses of both the graphic components and the evaluation methodology, and it provides a foundation for the creation of a formalized approach for the evaluation of computer kiosk interfaces.