Enterprise System Implementation and Employee Job Performance: Understanding the Role of Advice Networks

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dc.contributor.authorSykes, Tracy Annen
dc.contributor.authorVenkatesh, Viswanathen
dc.contributor.authorJohnson, Jonathan L.en
dc.date.accessioned2022-05-20T12:52:22Zen
dc.date.available2022-05-20T12:52:22Zen
dc.date.issued2014-03-01en
dc.date.updated2022-05-09T04:41:25Zen
dc.description.abstractThe implementation of enterprise systems, such as enterprise resource planning (ERP) systems, alters business processes and associated workflows, and introduces new software applications that employees must use. Employees frequently find such technology-enabled organizational change to be a major challenge. Although many challenges related to such changes have been discussed in prior work, little research has focused on postimplementation job outcomes of employees affected by such change. We draw from social network theoryspecifically advice networks- to understand a key post-implementation job outcome (i.e., job performance). We conducted a study among 87 employees, with data gathered before and after the implementation of an ERP system module in a business unit of a large organization. We found support for our hypotheses that workflow advice and software advice are associated with job performance. Further, as predicted, we found that the interactions of workflow and software get-advice, workflow and software give-advice, and software get- and give-advice were associated with job performance. This nuanced treatment of advice networks advances our understanding of post-implementation success of enterprise systems.en
dc.description.versionAccepted versionen
dc.format.extentPages 51-+en
dc.format.extent26 page(s)en
dc.identifier.doihttps://doi.org/10.25300/MISQ/2014/38.1.03en
dc.identifier.eissn2162-9730en
dc.identifier.issn0276-7783en
dc.identifier.issue1en
dc.identifier.orcidVenkatesh, Viswanath [0000-0001-8473-376X]en
dc.identifier.urihttp://hdl.handle.net/10919/110123en
dc.identifier.volume38en
dc.publisherSociety for Information Managementen
dc.relation.urihttp://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000342493400004&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=930d57c9ac61a043676db62af60056c1en
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.subjectBusiness & Economicsen
dc.subjectSocial networksen
dc.subjectget-adviceen
dc.subjectgive-adviceen
dc.subjectenterprise system implementationen
dc.subjectjob performanceen
dc.subjectLEADER-MEMBER EXCHANGEen
dc.subjectINFORMATION-TECHNOLOGYen
dc.subjectSEX-DIFFERENCESen
dc.subjectWORKen
dc.subjectKNOWLEDGEen
dc.subjectMODELen
dc.subjectPERSPECTIVEen
dc.subjectPERSONALITYen
dc.subjectSATISFACTIONen
dc.titleEnterprise System Implementation and Employee Job Performance: Understanding the Role of Advice Networksen
dc.title.serialMIS Quarterlyen
dc.typeArticle - Refereeden
dc.type.otherArticleen
dc.type.otherJournalen
pubs.organisational-group/Virginia Techen
pubs.organisational-group/Virginia Tech/Pamplin College of Businessen
pubs.organisational-group/Virginia Tech/Pamplin College of Business/Business Information Technologyen
pubs.organisational-group/Virginia Tech/All T&R Facultyen
pubs.organisational-group/Virginia Tech/Pamplin College of Business/PCOB T&R Facultyen

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