Measuring information-oriented productivity and performance

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dc.contributor.authorHill, David T.en
dc.contributor.committeechairKurstedt, Harold A. Jr.en
dc.contributor.committeememberKoelling, C. Patricken
dc.contributor.committeememberMarkham, Steven E.en
dc.contributor.departmentIndustrial Engineering and Operations Researchen
dc.date.accessioned2014-03-14T21:45:10Zen
dc.date.adate2012-09-08en
dc.date.available2014-03-14T21:45:10Zen
dc.date.issued1989-04-15en
dc.date.rdate2012-09-08en
dc.date.sdate2012-09-08en
dc.description.abstractThis research attempts to answer the question of how to measure the performance of management tools. This study integrates qualitative and quantitative research by developing a set of definitions and a set of indicators for information-oriented performance measurement and by validating the indicators with a statistical analysis. Criteria for measuring organizational system performance are borrowed from Sink (1985) and operationalized for measuring information-oriented performance. The operational measures are applied to a set of information documents. The documents are evaluated by four different groups of subjects. The evaluations are compared to the calculations from the operational measures to address the validity of the measures. The evaluations support the productivity, input quality, and output quality measures. The evaluations don't support the efficiency and effectiveness measures. Further refinement of the validation procedures is suggested before further refinement of the performance measures. This research makes two general contributions: a foundation for further development of performance measures for management tools and recommendations for future research.en
dc.description.degreeMaster of Scienceen
dc.format.extentxi, 124 leavesen
dc.format.mediumBTDen
dc.format.mimetypeapplication/pdfen
dc.identifier.otheretd-09082012-040159en
dc.identifier.sourceurlhttp://scholar.lib.vt.edu/theses/available/etd-09082012-040159/en
dc.identifier.urihttp://hdl.handle.net/10919/44648en
dc.language.isoenen
dc.publisherVirginia Techen
dc.relation.haspartLD5655.V855_1989.H544.pdfen
dc.relation.isformatofOCLC# 19963130en
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.subject.lccLD5655.V855 1989.H544en
dc.subject.lcshInformation measurementen
dc.subject.lcshManagement scienceen
dc.titleMeasuring information-oriented productivity and performanceen
dc.typeThesisen
dc.type.dcmitypeTexten
thesis.degree.disciplineIndustrial Engineering and Operations Researchen
thesis.degree.grantorVirginia Polytechnic Institute and State Universityen
thesis.degree.levelmastersen
thesis.degree.nameMaster of Scienceen

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