Campus landscape space planning and design using QFD

Millions of people live and work on college campuses everyday. The environment they dwell and interact with is essential to their quality of life and health. There is no doubt that the campus landscape is of great importance to millions of students, faculty, and staff on campus. Surrounding communities are also significantly affected by college campuses as colleges often provide education and social events, as well as economic activities. However, in the past, the design of campus landscape spaces have been overlooked or treated as a leftover of buildings, even though campus landscape spaces are more than the "faces" of colleges.

With more and more colleges and universities expanding and redesigning their landscape spaces, the design of campus landscape space has gained more recognition in the recent twenty years. One of the significant changes in the design process is the taking of users' needs/concerns into account. This change is influenced by a community-based design concept found in Active Living and Public Spaces design. While Active Living and Public Spaces design emphasizes the importance of user involvement and different techniques in soliciting user input, there is a missing link between user input and the design program elements.

In this thesis, I examine the past practice of campus landscape space design and propose using Quality Function Deployment (QFD) to fill in this missing link. QFD has been used in various industries, including service and manufacturing, for years. It emphasizes the importance of taking users' needs, called Voice of Customers (VOC), into the design process. The employment of different matrices to capture the relationship between VOC and subsequent design and quality characteristics makes QFD a unique framework suitable to fill the gap in the current design process.

A case study of campus landscape space design is conducted to examine the applicability of QFD in campus landscape space design, including the advantages, the obstacles, and the unique condition of using QFD in landscape design. The study yields several insights on the application of QFD in campus landscape space design, which are applicable in other landscape design projects.