The Government of Jamaica's electronic procurement system: experiences and lessons learned

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dc.contributor.authorAhmad, Tashfeenen
dc.contributor.authorAljafari, Rubaen
dc.contributor.authorVenkatesh, Viswanathen
dc.coverage.countryJamaicaen
dc.date.accessioned2022-05-25T16:52:23Zen
dc.date.available2022-05-25T16:52:23Zen
dc.date.issued2019-12-02en
dc.date.updated2022-05-09T02:05:57Zen
dc.description.abstractPurpose: Realizing value from information and communication technology (ICT) in procurement in developing countries is complex due to diverse stakeholders and intertwined procurement processes. The purpose of this paper is to examine the experience of the Government of Jamaica in leveraging ICTs as an intervention to transform its procurement operations and combat corruption. Design/methodology/approach: The study examines conversations with employees in the Government of Jamaica to understand key milestones in its procurement history. Based on the view that the intervention context is an ecosystem where multiple and inconsistent views of the e-procurement system evolve over time, the study analyzes milestones to reveal key actions that contributed either to the initial success of or introduced challenges to the e-procurement system. Findings: The findings suggest that inducing positive sentiments about the intervention through transparency will overcome a long history of negative sentiments about the initiatives of government bodies in general. Furthermore, positive sentiments may not be directly related to the e-procurement system. Research limitations/implications: The study offers important insights that government bodies in similar contexts can apply to guide initiatives for transforming procurement operations. For instance, training should emphasize not only the technical aspects of the system from the perspective of different stakeholders but also their job descriptions. Future research may examine other initiatives in developing countries to compare the role of sentiments over time. Originality/value: The study adopts a unique approach to understand the experience of a developing country in harnessing ICTs to transform procurement operations.en
dc.description.versionAccepted versionen
dc.format.extentPages 1571-1588en
dc.format.extent18 page(s)en
dc.format.mimetypeapplication/pdfen
dc.identifier.doihttps://doi.org/10.1108/INTR-02-2019-0044en
dc.identifier.issn1066-2243en
dc.identifier.issue6en
dc.identifier.orcidVenkatesh, Viswanath [0000-0001-8473-376X]en
dc.identifier.urihttp://hdl.handle.net/10919/110328en
dc.identifier.volume29en
dc.language.isoenen
dc.publisherEmeralden
dc.relation.urihttp://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000497205600001&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=930d57c9ac61a043676db62af60056c1en
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.subjectACCEPTANCEen
dc.subjectCHALLENGESen
dc.subjectCOMMUNICATION TECHNOLOGYen
dc.subjectDeveloping countriesen
dc.subjectDEVELOPING-COUNTRIESen
dc.subjectE-commerceen
dc.subjectE-procurementen
dc.subjectFIELDen
dc.subjectINFORMATIONen
dc.subjectINTENTIONen
dc.subjectJamaicaen
dc.subjectMODELen
dc.subjectSentimenten
dc.subjectSuccessen
dc.subjectTelecommunicationsen
dc.subjectTRUSTen
dc.subjectUSABILITYen
dc.titleThe Government of Jamaica's electronic procurement system: experiences and lessons learneden
dc.title.serialInternet Researchen
dc.typeArticle - Refereeden
dc.type.dcmitypeTexten
dc.type.otherArticleen
dcterms.dateAccepted2019-01-01en
pubs.organisational-group/Virginia Techen
pubs.organisational-group/Virginia Tech/Pamplin College of Businessen
pubs.organisational-group/Virginia Tech/Pamplin College of Business/Business Information Technologyen
pubs.organisational-group/Virginia Tech/All T&R Facultyen
pubs.organisational-group/Virginia Tech/Pamplin College of Business/PCOB T&R Facultyen

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