Expectation Confirmation in Information Systems Research: A Test of Six Competing Models

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dc.contributor.authorBrown, Susan A.en
dc.contributor.authorVenkatesh, Viswanathen
dc.contributor.authorGoyal, Sandeepen
dc.date.accessioned2022-05-23T14:22:51Zen
dc.date.available2022-05-23T14:22:51Zen
dc.date.issued2014-09-01en
dc.date.updated2022-05-09T04:38:23Zen
dc.description.abstractExpectation confirmation research in general, and in information systems (IS) in particular, has produced conflicting results. In this paper, we discuss six different models of expectation confirmation: assimilation, contrast, generalized negativity, assimilation-contrast, experiences only, and expectations only. Relying on key constructs from the technology acceptance model (TAM), we test each of these six models that suggests different roles for expectations and experiences of the key predictor-here, perceived usefulness- and their impacts on key outcomes-here, behavioral intention, use, and satisfaction. Data were collected in a field study from 1,113 participants at two points in time. Using polynomial modeling and response surface analysis, we provide the analytical representations for each of the six models and empirically test them to demonstrate that the assimilation-contrast is the best existing model in terms of its ability to explain the relationships between expectations and experiences of perceived usefulness and important dependent variables-namely, behavioral intention, use, and satisfaction-in individual-level research on IS implementations.en
dc.description.notesSource info: Brown, S.A., Venkatesh, V., and Goyal, S. 'Expectation Confirmation in Information Systems Research: A Test of Six Competing Models,' MIS Quarterly (38:3), 2014, 729-756. https://doi.org/10.25300/MISQ/2014/38.3.05en
dc.description.versionAccepted versionen
dc.format.extentPages 729-U172en
dc.format.extent37 page(s)en
dc.format.mimetypeapplication/pdfen
dc.identifier.doihttps://doi.org/10.25300/MISQ/2014/38.3.05en
dc.identifier.eissn2162-9730en
dc.identifier.issn0276-7783en
dc.identifier.issue3en
dc.identifier.orcidVenkatesh, Viswanath [0000-0001-8473-376X]en
dc.identifier.urihttp://hdl.handle.net/10919/110136en
dc.identifier.volume38en
dc.language.isoenen
dc.publisherSociety for Information Managementen
dc.relation.urihttp://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000344971100007&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=930d57c9ac61a043676db62af60056c1en
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.subjectManagementen
dc.subjectComputer Scienceen
dc.subjectBusiness & Economicsen
dc.subjectExpectationsen
dc.subjectdisconfirmationen
dc.subjectsoftware useen
dc.subjectpolynomial modelingen
dc.subjectresponse surface analysisen
dc.subjectPERSON-ENVIRONMENT FITen
dc.subjectREALISTIC JOB PREVIEWSen
dc.subjectTECHNOLOGY ACCEPTANCE MODELen
dc.subjectSOCIAL COGNITIVE THEORYen
dc.subjectMET-EXPECTATIONSen
dc.subjectUSER ACCEPTANCEen
dc.subjectORGANIZATIONAL COMMITMENTen
dc.subjectSOFTWARE PROJECTSen
dc.subjectPSYCHOLOGICAL CONTRACTen
dc.subjectCONSUMER EXPECTATIONSen
dc.titleExpectation Confirmation in Information Systems Research: A Test of Six Competing Modelsen
dc.title.serialMIS Quarterlyen
dc.typeArticle - Refereeden
dc.type.dcmitypeTexten
dc.type.otherArticleen
dc.type.otherJournalen
pubs.organisational-group/Virginia Techen
pubs.organisational-group/Virginia Tech/Pamplin College of Businessen
pubs.organisational-group/Virginia Tech/Pamplin College of Business/Business Information Technologyen
pubs.organisational-group/Virginia Tech/All T&R Facultyen
pubs.organisational-group/Virginia Tech/Pamplin College of Business/PCOB T&R Facultyen

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