How can firms unlock successful implementation of digitalisation? Firm-level evidence from manufacturing companies

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dc.contributor.authorLu, Lixuen
dc.contributor.authorYe, Feien
dc.contributor.authorLowry, Paul Benjaminen
dc.contributor.authorKumar, Ajayen
dc.date.accessioned2023-10-16T13:30:12Zen
dc.date.available2023-10-16T13:30:12Zen
dc.date.issued2023-10en
dc.date.updated2023-10-16T00:35:04Zen
dc.description.abstractAlthough starting the process of digitalisation is not difficult for many global companies, successful implementation of digitalisation is much more elusive. Our study thus addresses the following research question: How can companies manage and sustain the positive outcomes of digitalisation, particularly in a volatile environment? We developed a new framework based on dynamics capability theory. Through an investigation of 203 Chinese manufacturing companies that have achieved varying degrees of digitalisation, we found that two primary types of strategic flexibility—resource and coordination flexibility—fully mediated the positive relationship between digitalisation and firm performance. Moreover, market turbulence enhanced the positive mediation effects of strategic flexibility (i.e. resource and coordination flexibility) on the digitalisation–performance relationship. This result suggests that when a company faces a highly uncertain market environment but seeks to maintain the performance boost resulting from digitalisation, it needs to place increased emphasis on the flexibility with which it manages and updates its resource portfolios. Our proposed moderated-mediation mechanisms contribute to strategic IS research on digitalisation by elucidating how companies can manage and sustain successful digitalisation outcomes. Our findings also provide insights managers can use to unlock successful implementation of digitalisation.en
dc.description.versionAccepted versionen
dc.format.mimetypeapplication/pdfen
dc.identifier.doihttps://doi.org/10.1080/0960085X.2023.2270446en
dc.identifier.orcidLowry, Paul [0000-0002-0187-5808]en
dc.identifier.urihttp://hdl.handle.net/10919/116475en
dc.identifier.volume2023en
dc.language.isoenen
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.subject3503 Business systems in contexten
dc.subject4609 Information systemsen
dc.subject4610 Library and information studiesen
dc.titleHow can firms unlock successful implementation of digitalisation? Firm-level evidence from manufacturing companiesen
dc.title.serialEuropean Journal of Information Systemsen
dc.typeArticle - Refereeden
dc.type.dcmitypeTexten
dc.type.otherArticleen
dcterms.dateAccepted2023-10-02en
pubs.organisational-group/Virginia Techen
pubs.organisational-group/Virginia Tech/Pamplin College of Businessen
pubs.organisational-group/Virginia Tech/Pamplin College of Business/Business Information Technologyen
pubs.organisational-group/Virginia Tech/All T&R Facultyen
pubs.organisational-group/Virginia Tech/Pamplin College of Business/PCOB T&R Facultyen

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