Education Level and a Computer-Based Performance Dashboard Prototype for a Major Delivery Company

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dc.contributor.authorAlgarin, Liana Michelleen
dc.contributor.committeecochairBabski-Reeves, Kari L.en
dc.contributor.committeecochairKleiner, Brian M.en
dc.contributor.committeememberSmith-Jackson, Tonya L.en
dc.contributor.departmentIndustrial and Systems Engineeringen
dc.date.accessioned2014-03-14T20:32:44Zen
dc.date.adate2009-05-13en
dc.date.available2014-03-14T20:32:44Zen
dc.date.issued2009-03-06en
dc.date.rdate2009-05-13en
dc.date.sdate2009-03-19en
dc.description.abstractThe two main objectives of this study were to: (1) evaluate the usability of a major delivery company computer-based performance dashboard design and (2) identify education level differences in user task performance and dashboard usability assessments. Both college educated and non-college educated participants were recruited to complete 15 tasks on a dashboard prototype under time constraints. The dashboard was divided among 5 user roles, and 3 tasks were assigned for each role. Participants also completed the VARK (Visual, Aural, Reading/writing and Kinesthetic) Questionnaire to identify their learning styles and a Computer Experience Categorization tool to categorize them as expert, intermediate or novice computer users. After-task usability questionnaires and an open-ended questionnaire were used to acquire usability ratings from participants. This study suggested that college educated participants performed better than non-college educated participants on dashboard-related tasks. Expert computer users rated the dashboard as more usable than did intermediate computer users.en
dc.description.degreeMaster of Scienceen
dc.identifier.otheretd-03192009-113152en
dc.identifier.sourceurlhttp://scholar.lib.vt.edu/theses/available/etd-03192009-113152/en
dc.identifier.urihttp://hdl.handle.net/10919/31502en
dc.publisherVirginia Techen
dc.relation.haspartThesis_Algarin_Liana_Dashboard.pdfen
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.subjectlearning styleen
dc.subjectcomputer experienceen
dc.subjectperformance computer-based performance dashboarden
dc.subjectusabilityen
dc.subjecteducation levelen
dc.titleEducation Level and a Computer-Based Performance Dashboard Prototype for a Major Delivery Companyen
dc.typeThesisen
thesis.degree.disciplineIndustrial and Systems Engineeringen
thesis.degree.grantorVirginia Polytechnic Institute and State Universityen
thesis.degree.levelmastersen
thesis.degree.nameMaster of Scienceen

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