A usability evaluation of the Obamacare website

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dc.contributor.authorVenkatesh, Viswanathen
dc.contributor.authorHoehle, Hartmuten
dc.contributor.authorAljafari, Rubaen
dc.date.accessioned2022-05-23T14:27:51Zen
dc.date.available2022-05-23T14:27:51Zen
dc.date.issued2014-10-01en
dc.date.updated2022-05-09T04:37:32Zen
dc.description.abstractThe healthcare.gov website, popularly called the Obamacare website, was off to a rough start. Although infrastructure issues received a great deal of media attention, the site has had its fair share of interface design problems. Drawing on the usability guidelines on the government site of usability.gov, we developed a survey instrument that comprised 16 dimensions to form overall usability. Based on a survey of 374 citizens, we found that usability strongly predicted citizen satisfaction with the website and intention to use the website. Six out of the 16 dimensions of usability emerged as significant in driving overall usability perceptions. In addition to key theoretical implications for e-government and usability research, our work offers practical implications for the healthcare.gov website and e-government web applications in general.en
dc.description.notesSource info: Venkatesh, V., Hoehle, H., and Aljafari, R. “A Usability Evaluation of the Obamacare Website,” Government Information Quarterly (31:4), 2014, 669-680. https://doi.org/10.1016/j.giq.2014.07.003en
dc.description.versionAccepted versionen
dc.format.extentPages 669-680en
dc.format.extent12 page(s)en
dc.format.mimetypeapplication/pdfen
dc.identifier.doihttps://doi.org/10.1016/j.giq.2014.07.003en
dc.identifier.eissn1872-9517en
dc.identifier.issn0740-624Xen
dc.identifier.issue4en
dc.identifier.orcidVenkatesh, Viswanath [0000-0001-8473-376X]en
dc.identifier.urihttp://hdl.handle.net/10919/110137en
dc.identifier.volume31en
dc.language.isoenen
dc.publisherElsevieren
dc.relation.urihttp://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000344976700018&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=930d57c9ac61a043676db62af60056c1en
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.subjectInformation systemsen
dc.subjectE-governmenten
dc.subjectCitizen satisfactionen
dc.subjectINFORMATION-SYSTEMS RESEARCHen
dc.subjectTECHNOLOGY ACCEPTANCE MODELen
dc.subjectE-GOVERNMENT SERVICESen
dc.subjectUSER ACCEPTANCEen
dc.subjectEXPECTATION-CONFIRMATIONen
dc.subjectINTRINSIC MOTIVATIONen
dc.subjectSITE USABILITYen
dc.subjectWEBen
dc.subjectADOPTIONen
dc.subjectCONTEXTen
dc.titleA usability evaluation of the Obamacare websiteen
dc.title.serialGovernment Information Quarterlyen
dc.typeArticle - Refereeden
dc.type.dcmitypeTexten
dc.type.otherArticleen
dc.type.otherJournalen
pubs.organisational-group/Virginia Techen
pubs.organisational-group/Virginia Tech/Pamplin College of Businessen
pubs.organisational-group/Virginia Tech/Pamplin College of Business/Business Information Technologyen
pubs.organisational-group/Virginia Tech/All T&R Facultyen
pubs.organisational-group/Virginia Tech/Pamplin College of Business/PCOB T&R Facultyen

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