dc.contributor.author	Campbell, Cristin L.	en
dc.contributor.committeechair	Kratzer, Constance Y.	en
dc.contributor.committeemember	Lambur, Michael T.	en
dc.contributor.committeemember	Leech, Irene E.	en
dc.contributor.department	Near Environments	en
dc.date.accessioned	2017-06-13T19:44:29Z	en
dc.date.adate	1998-02-11	en
dc.date.available	2017-06-13T19:44:29Z	en
dc.date.issued	1998-10-13	en
dc.date.rdate	2012-06-08	en
dc.date.sdate	1998-10-31	en
dc.description.abstract	This study was designed to explore the offers for home repair received at their door by older consumers and the decisions that were made regarding these offers. Deacon and Firebaugh's decision making process was used as the theoretical model for this study. Participants were asked questions about their experiences with door-to-door solicitations for home repair and how they made the decision to accept or reject the offer. The participants in this study were twenty-five older consumers involved in senior groups in Montgomery County, Virginia. Participants were obtained by the researcher at meetings in different parts of the county. A telephone interview was used to collect the data. Demographic data is reported using descriptive statistics. Qualitative analysis of anecdotal data was used to determine themes and patterns in the interview data. Questions about uses of the media and knowledge of the Virginia Consumer Protection Hotline were asked. The results of this study support the idea that older consumers in this county are being approached at their door by people offering them home repair services. Two of the six participants who had received an offer for home repair (specifically driveway sealing), accepted the offer. One participant was unhappy with the outcome of the repair, while the other was satisfied with the service.	en
dc.description.degree	Master of Science	en
dc.identifier.other	etd-103098-183947	en
dc.identifier.sourceurl	http://scholar.lib.vt.edu/theses/available/etd-103098-183947/	en
dc.identifier.uri	http://hdl.handle.net/10919/78173	en
dc.language.iso	en_US	en
dc.publisher	Virginia Tech	en
dc.rights	In Copyright	en
dc.rights.uri	http://rightsstatements.org/vocab/InC/1.0/	en
dc.subject	Media	en
dc.subject	Fraud	en
dc.subject	Consumer Protection Hotline	en
dc.subject	Decision Making	en
dc.title	Home Repair Experiences of Older Consumers in Montgomery County, Virginia	en
dc.type	Thesis	en
dc.type.dcmitype	Text	en
thesis.degree.discipline	Near Environments	en
thesis.degree.grantor	Virginia Polytechnic Institute and State University	en
thesis.degree.level	masters	en
thesis.degree.name	Master of Science	en

Home Repair Experiences of Older Consumers in Montgomery County, Virginia

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