From Design Principles to Impacts: A Theoretical Framework and Research Agenda

This paper integrates three streams of research in information systems─i.e., IS success, technology adoption, and human-centered design principles─to extend our understanding of technology use. A theoretical framework that incorporates the core ideas from these three streams of research, along with task, is presented. We leverage the proposed framework to present propositions that could guide future work. Specifically, the propositions developed relate system design principles to use and net benefits (i.e., job performance and job satisfaction) and rich use to job performance. We further suggest several broad potential future research directions.