Remote Usability Evaluation Tool

Abstract

Interactive system developers spend most of their time and resources on user interface evaluation in traditional usability laboratories. Since the network itself and the remote work setting have become parts of usage patterns, evaluators do not have unlimited access to representative users for user interface evaluation. Reproducing the user's work context in a laboratory setting is also difficult. These problems have led to the concept of Remote usability evaluation that takes interface evaluation of any application beyond the laboratory setting. The main aim of this thesis work is to develop a tool that can record problems faced by remote users in the form of text and video. The text report and video, which is a sequence of the user's actions while encountering the problem, would help evaluators in preparing usability problem descriptions. This thesis reports the development of the remote usability evaluation method and the process of usability evaluation performed in enhancing features offered by the tool.