Impact of an Enterprise System Implementation on Job Outcomes: Challenging the Linearity Assumption

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dc.contributor.authorVenkatesh, Viswanathen
dc.contributor.authorGoyal, Sandeepen
dc.date.accessioned2022-05-24T12:28:41Zen
dc.date.available2022-05-24T12:28:41Zen
dc.date.issued2022-01-02en
dc.date.updated2022-05-08T23:44:54Zen
dc.description.abstractOrganizations usually have difficulty adjusting to technology-enabled changes. Recent research has examined the interaction between technology and the key job outcomes of employees. But this research stream has done so using a linear lens even though this interplay has been recognized to be dynamic and complex. We challenge here this linearity assumption. We theorized that enterprise system (ES) use influences post-implementation job scope, and the change from pre- to post-implementation job scope perceptions will have a complex effect on job outcomes that are best captured by a polynomial model. Drawing on the anchoring-and-adjustment perspective in decision-making research, our polynomial model highlights the dynamic nature of employee reactions to changes in job scope brought about by an ES implementation that cannot be captured by traditional linear models. We found support for our model using data collected in a longitudinal field study from 2,794 employees at a telecommunications firm over a period of 12 months. Our findings highlight the key role an ES implementation can have in changing the nature of jobs and how those changes can, in turn, drive job performance and job satisfaction. This research also extends classical job characteristics research by arguing for a more complex relationship between the scope and outcomes of technology-supported jobs.en
dc.description.versionAccepted versionen
dc.format.extentPages 6-40en
dc.format.extent35 page(s)en
dc.format.mimetypeapplication/pdfen
dc.identifier.doihttps://doi.org/10.1080/07421222.2021.2023405en
dc.identifier.eissn1557-928Xen
dc.identifier.issn0742-1222en
dc.identifier.issue1en
dc.identifier.orcidVenkatesh, Viswanath [0000-0001-8473-376X]en
dc.identifier.urihttp://hdl.handle.net/10919/110153en
dc.identifier.volume39en
dc.language.isoenen
dc.publisherRoutledgeen
dc.relation.urihttp://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000780515800002&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=930d57c9ac61a043676db62af60056c1en
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.subjectJob outcomesen
dc.subjectenterprise systemsen
dc.subjectsystem post-implementationen
dc.subjectlongitudinal filed studyen
dc.subjectjob performanceen
dc.subjectjob satisfactionen
dc.subjecttechnology-supported jobsen
dc.subjectCOMMON METHOD VARIANCEen
dc.subjectINFORMATION-TECHNOLOGYen
dc.subjectEXPECTATION CONFIRMATIONen
dc.subjectSUPPORT STRUCTURESen
dc.subjectKNOWLEDGE WORKERSen
dc.subjectDIFFERENCE SCORESen
dc.subjectUNIFIED THEORYen
dc.subjectPERFORMANCEen
dc.subjectSATISFACTIONen
dc.subjectMODELen
dc.titleImpact of an Enterprise System Implementation on Job Outcomes: Challenging the Linearity Assumptionen
dc.title.serialJournal of Management Information Systemsen
dc.typeArticle - Refereeden
dc.type.dcmitypeTexten
dc.type.otherArticleen
dc.type.otherJournalen
pubs.organisational-group/Virginia Techen
pubs.organisational-group/Virginia Tech/Pamplin College of Businessen
pubs.organisational-group/Virginia Tech/Pamplin College of Business/Business Information Technologyen
pubs.organisational-group/Virginia Tech/All T&R Facultyen
pubs.organisational-group/Virginia Tech/Pamplin College of Business/PCOB T&R Facultyen

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