Building a Trustworthy Question Answering System for Covid-19 Tracking

dc.contributor.authorLiu, Yiqingen
dc.contributor.committeechairReddy, Chandan K.en
dc.contributor.committeememberShaffer, Clifford A.en
dc.contributor.committeememberLu, Chang Tienen
dc.contributor.departmentComputer Scienceen
dc.date.accessioned2023-02-25T07:00:12Zen
dc.date.available2023-02-25T07:00:12Zen
dc.date.issued2021-09-02en
dc.description.abstractDuring the unprecedented global pandemic of Covid-19, the general public is suffering from inaccurate Covid-19 related information including outdated information and fake news. The most used media: TV, social media, newspaper, and radio are incompetent in providing certitude and flash updates that people are seeking. In order to cope with this challenge, several public data resources that are dedicated to providing Covid-19 information were born. They rallied with experts from different fields to provide authoritative and up-to-date pandemic updates. However, the general public cannot still make complete use of such resources since the learning curve is too steep, especially for the aged and under-aged users. To address this problem, in this Thesis, we propose a question answering system that can be interacted with using simple natural language-based sentences. While building this system, we investigate qualified public data resources and from the data content they are providing, and we collect a set of frequently asked questions for Covid-19 tracking. We further build a dedicated dataset named CovidQA for evaluating the performance of the question answering system with different models. Based on the new dataset, we assess multiple machine learning-based models that are built for retrieving relevant information from databases, and then propose two empirical models which utilize the pre-defined templates to generate SQL queries. In our experiments, we demonstrate both quantitative and qualitative results and provide a comprehensive comparison between different types of methods. The results show that the proposed template-based methods are simple but effective in building question answering systems for specific domain problems.en
dc.description.abstractgeneralDuring the unprecedented global pandemic of Covid-19, the general public is suffering from inaccurate Covid-19 related information including outdated information and fake news. The most used media: TV, social media, newspaper, and radio are incompetent in providing certitude and flash updates that people are seeking. In order to cope with this challenge, several public data resources that are dedicated to providing Covid-19 information were born. They rallied with experts from different fields to provide authoritative and up-to-date pandemic updates. However, there is room for improvement in terms of user experience. To address this problem, in this Thesis, we propose a system that can be interacted with using natural questions. While building this system, we evaluate and choose six qualified public data providers as the data sources. We further build a testing dataset for evaluating the performance of the system. We assess two Artificial Intelligence-powered models for the system, and then propose two rule-based models for the researched problem. In our experiments, we provide a comprehensive comparison between different types of methods. The results show that the proposed rule-based methods are simple but effective in building such systems.en
dc.description.degreeMaster of Scienceen
dc.format.mediumETDen
dc.identifier.othervt_gsexam:32501en
dc.identifier.urihttp://hdl.handle.net/10919/113956en
dc.publisherVirginia Techen
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.subjectInformation Retrievalen
dc.subjectQuestion Answeringen
dc.subjectDatabaseen
dc.subjectMachine Learningen
dc.subjectNatural Language Processingen
dc.subjectHealthcareen
dc.subjectCovid-19 Dashboarden
dc.titleBuilding a Trustworthy Question Answering System for Covid-19 Trackingen
dc.typeThesisen
thesis.degree.disciplineComputer Science and Applicationsen
thesis.degree.grantorVirginia Polytechnic Institute and State Universityen
thesis.degree.levelmastersen
thesis.degree.nameMaster of Scienceen

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